Servicing

TF Tuned operates a booking system for all service jobs. Simply put, the day you book (barring any exceptional problems with your suspension) is the day it usually gets done. For the majority of UK customers that means a three-day turnaround from you taking it off the bike to receiving the completed job back. If you've used us before, you'll know the system so you can book now. For new customers here's how it works.

Booking a Service

Using our online system is the fastest most accurate way to book your service. You can take all the time you need and once you hit ‘Send' that information goes direct to the technician who will work on your fork or shock.

We do not take any money at time of booking, but will call you for payment once your service is complete.

Any chargeable extra work on top of the service booked will not be started without prior agreement. A technician will always call you to discuss this so please make sure you give us a daytime telephone number where you can be contacted.

You can also book in over the phone. Please call us on 01373 826800 (9am-5pm, Mon-Fri). If you book over the phone then please ensure that you complete the TELEPHONE BOOKING FORM and enclose this form in the box when you send your suspension.

Getting Your Timing Right/ Shipping

When you book your service make sure you allow enough time to get your fork or shock to us. In order to guarantee completion on your booked date it will need to be with us by 10.00am at the latest on that day. You can use our collection service for forks and shocks (if you are sending multiple items or sharing carriage with a friend this is a very economical option).

If you are just sending your rear shock then you may find it cheaper to send it yourself. We recommend using a parcel quotation service such as Interparcel or Parcel2Go for the best quote, taking careful account of their restricted products clauses. We no longer recommend Royal Mail as a carrier for suspension following several cases involving individuals having their suspension seized and destroyed for contravening Royal Mail's prohibited goods clauses. Please note we send all suspension using couriers (DPD Local / DHL).

Collection

At a cost of £13 (added to your final bill) we can collect your fork (or shock) from you the day before your service is booked - please note that the couriers only pick up and deliver on working days (not weekends). This reduces the total service time and is often cheaper than alternative delivery methods. Request a collection when you book online and we can pick up from home or business addresses. All we ask is that the parcel be available between 9.00am-5.30pm and easily accessible by the driver of our carrier (DPD Local) You may give instructions such as ‘collect from reception' or, at your own risk, leave them in a nominated place such as a porch or shed at your home. It's a smart and timely system - but if your suspension isn't ready or Interlink can't find your parcel then there is a £12 failed collection charge that will be added to your final bill.

** Please note that collections can only be booked from UK Mainland addresses. For Highland and Islands +AB31-35/AB41-54 postcodes you need to allow two days for collection.**

EU Customers

Book online, but ensure you allow enough time to send your fork or shock to us. Return shipping methods vary from the UK, so please check out our delivery details for more information.

Non-EU Customers

Potential customs charges make servicing forks or shock outside the UK more complicated, but it can be done. Please email us to discuss options.

Packing Your Suspension

Please make sure that you clean your suspension removing all traces of mud and dirt before sending it to us. If there are any marks or scratches on your suspension please make a note on your booking form so that we can inspect and advise you accordingly. If your suspension is in pristine condition with no marks or scratches at all that you are aware of then please do also note this on your booking. You may also wish to photograph the condition of your suspension for your own records – we would recommend this practice for any suspension item sent using postal and courier services. Please note that any existing marks or scratches on your suspension will be more evident when it’s been returned to you freshly cleaned. This may mean that you notice imperfections that weren’t previously visible due to the condition of the suspension prior to servicing.

Please pack your fork, shock, seatpost or wheel adequately to prevent damage. If you don't have a fork box then please use something cushioning such as bubble wrap, with cardboard outside. Customising supermarket boxes is fine, but please don't mummify fork legs with packing tape ...

Please note - if you are using our Interlink courier collection service then your suspension must be packed inside a rigid cardboard box that is rectangular or square. Please do not pack shocks in cylinders (they roll off conveyor belts) or use plastic/ bubble wrap as an external cover as loose plastic can get caught in the moving parts of conveyors/ transportation machinery.

Any suspension packed in cyclindrical packaging or without adequate cardboard covering is subject to an additional £15 handling charge from DPD Local. If your package incurrs a handling charge you will be invoiced in full. Please follow our packing instruction carefully to avoid any additional costs!

Delivery

We use DPD Local next-day delivery for most UK addresses - Highlands and off-shore islands vary as do overseas destinations. You can see a complete breakdown of all our shipping charges here. Please make sure there will be someone in to sign for it or, at your own risk, give clear instructions (e.g. try a neighbour, leave in shed) or, if you prefer, we can deliver back to a work address.