Delivery

For spare parts, if they are in stock we will send them out the same day if we receive the order before midday (except weekends). If we receive the order after midday, we will do our best to despatch them same day, but it may be the following working day. Orders placed after 3pm on Friday will be despatched on the following Monday. We normally send spare parts by Royal Mail post (see below or our 'Shipping' page for cost/delivery times).

Forks, shocks and large/heavy orders including bike frames go by courier. UK deliveries are with UPS, for overseas customers it's UPS, FedEx or DHL.  In all cases these are fully tracked services and you'll need to sign for the delivery - please provide a suitable address with extra instructions if necessary.

Returns

You may return your order unused, within 14 days for a refund if you no longer require it, provided it is returned with its original undamaged packaging and is unused and unmarked. Please note, we do not refund postage unless items were supplied in error or are faulty.

Picking mistakes do sometime happen. If we supply the wrong part or there are parts missing from your order please let us know within 14 days of receipt so that we can correct the mistake. In the case of picking errors we will refund your postage costs on the returned item.

Faulty goods will be replaced with the same item or suitable equivalent, as appropriate.

TF Tuned cannot be held responsible for the non-receipt of returned goods so please ensure you use a tracked and/or insured service as appropriate to the value of the goods you are returning.

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